Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL ROYAL-RIVIERA
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format, allowing you to customize it and send it directly to the recipient. Enjoy this relaxing and indulgent experience at our establishment HOTEL ROYAL-RIVIERA.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for various experiences, such as a brunch, a gift certificate, or a spa ritual, and can be customized to your liking. All our gift boxes are available at our establishment HOTEL ROYAL-RIVIERA.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift certificate delivered directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order on our HOTEL ROYAL-RIVIERA website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up directly at our establishment HOTEL ROYAL-RIVIERA when finalizing your order.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes and those of your loved ones. Take advantage of this opportunity to offer unforgettable moments at HOTEL ROYAL-RIVIERA.
How do I create a group fund and invite people?
To create a kitty and offer a gift box at HOTEL ROYAL-RIVIERA, select the dedicated option during your online purchase. You can then invite participants by email or by sharing a personalized link.
How can I choose the amount for a gift card?
The amount of the gift voucher is predetermined by the proposed gift sets. You can select the amount that suits your budget from the available options, such as the 100 euro gift voucher to discover the Royal-Riviera at your leisure, at HOTEL ROYAL-RIVIERA.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one at HOTEL ROYAL-RIVIERA.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to delete everything at HOTEL ROYAL-RIVIERA.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to give to your loved ones. They will all be included in your order and ready to be given, for the greatest pleasure of their recipients, at HOTEL ROYAL-RIVIERA.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option, at HOTEL ROYAL-RIVIERA.
How do I purchase or give a gift box?
To offer a gift box, select your box from our brunches, spa treatments, or gift vouchers, add it to the cart and personalize it with a message. You can send it immediately digitally to your loved one, who can book their dates at the HOTEL ROYAL-RIVIERA establishment.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a 100 euro gift voucher to the recipient, who can choose their preferred experience from the services offered by HOTEL ROYAL-RIVIERA.
Can I modify or cancel my order?
Changes or cancellations to your gift box order depend on the conditions specified at the time of purchase. You can take advantage of immediate digital delivery to customize your box as you wish. At HOTEL ROYAL-RIVIERA.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, at our establishment HOTEL ROYAL-RIVIERA.
Is the gift box customer service reachable by phone?
Customer service is reachable by phone from Monday to Friday, 9 AM to 6 PM. The beneficiary can book their dates directly with the establishment HOTEL ROYAL-RIVIERA.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space. Log in with the credentials received at the time of purchase to check the status of your HOTEL ROYAL-RIVIERA box.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Opening hours are from Monday to Friday, from 9 AM to 6 PM, at our establishment HOTEL ROYAL-RIVIERA.
Is there a dedicated customer service for gift boxes?
You have a dedicated customer service team for any questions regarding your gift box. Solutions are available to assist you in using your gift box at HOTEL ROYAL-RIVIERA.
Is there a dedicated FAQ for gift boxes?
This FAQ is designed to guide you through the use of your gift box. You will find information on booking your stay dates, the included services such as brunch or THALGO spa rituals, and the validity of your gift box within our HOTEL ROYAL-RIVIERA establishment.
Is spa access included in my gift box?
Access to the spa is included in some HOTEL ROYAL-RIVIERA gift boxes, such as the THALGO Spa ritual. Check the details of your gift box to confirm this option.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other guests at our establishment HOTEL ROYAL-RIVIERA, subject to the specific conditions of each gift box.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box or in the accompanying information booklet. You will find the details of the experiences offered, such as the brunch, spa rituals, or stays, to fully enjoy your stay at HOTEL ROYAL-RIVIERA.
Is parking included in my gift box?
Parking is not included in the HOTEL ROYAL-RIVIERA gift boxes. Please check the conditions of your box to confirm.
Is breakfast included in my gift box?
Breakfast is not included in the HOTEL ROYAL-RIVIERA gift boxes. For a gourmet experience, you can opt for the Sunday brunch offered by the establishment.
Is special attention given to the recipient of a gift box?
The recipient of a HOTEL ROYAL-RIVIERA gift box can book their dates at the establishment and enjoy a custom experience, whether it's for a brunch, a wellness treatment, or a stay, according to their preferences.
Is a welcome drink included in my gift box?
The presence of a welcome drink depends on the conditions of your gift box. HOTEL ROYAL-RIVIERA offers relaxing and gourmet breaks, such as a brunch or a cocktail in the gardens, to fully enjoy your stay.
Should we bring towels to the Spa?
Towels are provided during your spa session at our HOTEL ROYAL-RIVIERA establishment.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can offer your employees several personalized gift boxes to introduce them to the pleasures of the Royal-Riviera. Our gift boxes include gastronomic experiences, wellness treatments, or stays, to choose from according to your preferences, at our establishment HOTEL ROYAL-RIVIERA.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. The boxes are customizable and sent immediately, with secure payment, at our establishment HOTEL ROYAL-RIVIERA.
Do you offer preferential rates for bulk purchases?
Discounted rates apply for large quantity purchases, with a customized quote based on the ordered volume at HOTEL ROYAL-RIVIERA.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options for gift boxes tailored to your needs, at our establishment HOTEL ROYAL-RIVIERA.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The update is possible according to the terms of use of our establishment HOTEL ROYAL-RIVIERA.
How can I leave a review for my gift box?
You can share your review of your experience at HOTEL ROYAL-RIVIERA by logging into your customer account. The terms for leaving a review are specified in the general conditions of your gift box.
How can I contact the store?
For any questions regarding your gift box, you can consult the establishment's terms directly on our website. The beneficiary can book their dates with the establishment and enjoy their HOTEL ROYAL-RIVIERA gift box.
Is there a dress code for the gift box?
To fully enjoy your gift box, appropriate attire is recommended during meals at the restaurant and stays at the HOTEL ROYAL-RIVIERA. A casual yet elegant outfit is ideal for relaxation moments by the pool or in the gardens.
From what age can I get a treatment?
The minimum age to enjoy a THALGO spa treatment at our HOTEL ROYAL-RIVIERA establishment is generally 16 years old, depending on the rituals offered.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the HOTEL ROYAL-RIVIERA establishment.
How can one access the hotel from the airport?
To reach the hotel from the airport, you can choose to take a taxi or rent a car. HOTEL ROYAL-RIVIERA is located at the entrance of the Saint-Jean-Cap-Ferrat peninsula, between Nice and Monaco.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is available at our establishment, HOTEL ROYAL-RIVIERA, located at the entrance of the Saint-Jean-Cap-Ferrat peninsula, between Nice and Monaco.
Are pets allowed in the establishment?
The HOTEL ROYAL-RIVIERA accepts pets, provided that the hotel's specific conditions are respected.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the website of the HOTEL ROYAL-RIVIERA establishment. The conditions may vary depending on the offers proposed.
What are the hours of operation?
The hours of HOTEL ROYAL-RIVIERA vary depending on the service. Brunch is offered every Sunday. For other services, hours can be viewed directly on the HOTEL ROYAL-RIVIERA website.
Is there parking available near the establishment?
HOTEL ROYAL-RIVIERA offers nearby parking for the convenience of its guests.
What are the delivery methods for gift boxes/vouchers?
The HOTEL ROYAL-RIVIERA gift boxes can be sent immediately by email or by mail according to your preference. You choose and customize your box with all your wishes, and the lucky recipient can book their dates at the establishment to enjoy their experience.
Is postal delivery offered?
We offer postal delivery of our gift boxes for HOTEL ROYAL-RIVIERA. You can choose immediate digital delivery or postal delivery according to your preferences.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for gastronomic, wellness, or stay experiences at our establishment, HOTEL ROYAL-RIVIERA.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer an unforgettable experience at the Royal-Riviera. Whether you opt for one or the other, the recipient can book their dates directly with the HOTEL ROYAL-RIVIERA establishment.
Is the box presented in a neat packaging?
Yes, our gift boxes are presented in an elegant and careful packaging, for a refined gifting experience at HOTEL ROYAL-RIVIERA.
Is the gift box available in a digital format (e-gift box)?
Yes, you can offer a digital gift box for HOTEL ROYAL-RIVIERA. Delivery by email is immediate, allowing the recipient to enjoy their experience without delay.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. The shipping costs vary depending on the conditions of the HOTEL ROYAL-RIVIERA establishment.
Do you deliver gift boxes internationally?
The HOTEL ROYAL-RIVIERA gift boxes are delivered internationally. Shipping costs and delivery times depend on the destination. The recipient can book their dates at the establishment and enjoy their gift box.
What are the delivery times for gift boxes by mail?
Gift boxes are delivered within 2 to 5 business days by mail. You can also choose to send them immediately in digital format. Enjoy the unique experience at HOTEL ROYAL-RIVIERA.
Is it possible to schedule a delivery date?
You can choose the sending date of your gift box during your purchase. The boxes are sent according to standard delivery times, with an immediate digital sending option if you wish, at our establishment HOTEL ROYAL-RIVIERA.
Is express delivery available?
The express delivery of your gift box depends on the options available at the time of your order. You can choose and customize your box according to your preferences for a unique experience at HOTEL ROYAL-RIVIERA.
How can I track my order?
To track your order, log in to your account on our website. There, you will find all the necessary information to track the shipment of your gift box. Enjoy the unique experience offered by our establishment HOTEL ROYAL-RIVIERA.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. Digital delivery is immediate, and you can choose and customize your gift box with all your wishes at HOTEL ROYAL-RIVIERA.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is a few business days, depending on your location. You will receive your gift box in the shortest possible time to give to your loved ones at HOTEL ROYAL-RIVIERA.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your booking, your gift box remains valid for a new booking according to the conditions of the HOTEL ROYAL-RIVIERA establishment.
Can my gift box be extended if not used?
The extension of your HOTEL ROYAL-RIVIERA gift box depends on the establishment's conditions. You can book your dates directly with the hotel to enjoy your experience.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the HOTEL ROYAL-RIVIERA establishment. You can book your dates directly with the hotel to enjoy your gift box as you wish.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HOTEL ROYAL-RIVIERA.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. You can book your dates at HOTEL ROYAL-RIVIERA to fully enjoy your experience.
Is there a cancellation period for gift box reservations?
The cancellation deadline for gift box reservations is specified at the time of booking, according to the conditions of the HOTEL ROYAL-RIVIERA establishment.
Is it possible to reschedule without fees with a gift box?
Rescheduling a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HOTEL ROYAL-RIVIERA.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift certificate. However, you can use it to book an experience at our establishment, HOTEL ROYAL-RIVIERA.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
HOTEL ROYAL-RIVIERA offers special gift boxes for events like Valentine's Day, Christmas, or weddings. You can discover our offers online and choose the one that suits the occasion you wish to celebrate.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends, for unforgettable moments at HOTEL ROYAL-RIVIERA.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by HOTEL ROYAL-RIVIERA are official and guaranteed without intermediaries, with secure payment directly to the establishment. You thus benefit from the best rate and an authentic experience, whether for a brunch, a stay, or a wellness treatment.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in our gift boxes are identical to those you can book directly at our establishment, HOTEL ROYAL-RIVIERA. You can thus fully enjoy the pleasures offered by our hotel, whether for a brunch, a stay, or a moment of relaxation at the spa.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on availability and the establishment's conditions. The HOTEL ROYAL-RIVIERA gift boxes offer flexibility to customize the experience according to preferences, whether for a gastronomic break, a wellness treatment, or a stay.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box from HOTEL ROYAL-RIVIERA.
Is online payment secure?
The online payment for your gift box is secure to protect your banking data. You thus benefit from the best rate directly from our establishment HOTEL ROYAL-RIVIERA.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order on our HOTEL ROYAL-RIVIERA website.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at our establishment, HOTEL ROYAL-RIVIERA, located in Saint-Jean-Cap-Ferrat. Each box allows you to enjoy an overnight stay, a meal, or a wellness break in our haven of conviviality and relaxation facing the Mediterranean.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at HOTEL ROYAL-RIVIERA.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. This allows you to receive an immediate digital delivery for quick use at HOTEL ROYAL-RIVIERA.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay for their gift box purchases by bank transfer or administrative mandate. This payment method is available to facilitate professional purchases at HOTEL ROYAL-RIVIERA.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on our website are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at HOTEL ROYAL-RIVIERA.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on our website. The terms and conditions for booking and using gift boxes are specified at the time of purchase, at our establishment HOTEL ROYAL-RIVIERA.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payments by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes. This way, you benefit from a secure and direct payment to the establishment HOTEL ROYAL-RIVIERA.
Can I receive an invoice after my purchase?
An invoice will be automatically sent to your email after your purchase at HOTEL ROYAL-RIVIERA. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
To pay for your gift box, you can use a Visa, Mastercard, or American Express credit card. The payment is secure, and you get the best rate by purchasing directly from our establishment, HOTEL ROYAL-RIVIERA.
Can a promotional code be used?
You can use a promotional code when ordering a gift box for HOTEL ROYAL-RIVIERA. Simply check its validity and usage in the terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure and made directly to our establishment, HOTEL ROYAL-RIVIERA.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes. Please check the payment terms on the product sheet of our establishment HOTEL ROYAL-RIVIERA.
Is it possible to add a personalized message to the gift box?
You can customize your gift box with a personalized message during your order. This message will be added to the gift box for a unique touch, at our establishment HOTEL ROYAL-RIVIERA.
Can we add options to your gift box offers?
The available options for our gift boxes vary depending on the chosen offers. You can customize your box with all your desires, such as a gourmet brunch or a THALGO spa ritual, directly from our official HOTEL ROYAL-RIVIERA store.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging option for your online order to enhance your gift box for HOTEL ROYAL-RIVIERA.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion. Choose and customize your gift box with all your wishes at HOTEL ROYAL-RIVIERA.
How do I request a refund for a gift box purchased online?
To get a refund for your gift box purchased online, check the purchase conditions and have your order number ready. The refund depends on the conditions of the HOTEL ROYAL-RIVIERA establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. This service is offered by our establishment HOTEL ROYAL-RIVIERA.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. Beneficiaries can book their dates at the establishment and fully enjoy their experience at HOTEL ROYAL-RIVIERA.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. You can choose and customize your gift box with all your wishes, directly at our establishment HOTEL ROYAL-RIVIERA.
Does the right of withdrawal apply to the purchase of a gift box?
The gift boxes from HOTEL ROYAL-RIVIERA are non-exchangeable and non-refundable, as they pertain to service provisions.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the conditions specified at the time of purchase. Cancellation is possible according to these conditions at our establishment, HOTEL ROYAL-RIVIERA.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a photo of the box is necessary to process your request quickly according to the conditions of the HOTEL ROYAL-RIVIERA establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of the box, which are available on its description page. You can check the refund conditions before finalizing your purchase at HOTEL ROYAL-RIVIERA.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately will no longer be usable. We recommend checking the establishment's conditions to find out about possible extension options, at our establishment HOTEL ROYAL-RIVIERA.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the conditions specified at the time of purchase. The beneficiary can book their dates at the establishment and fully enjoy their experience at HOTEL ROYAL-RIVIERA.
How can I redeem the cashback?
To use your gift box, you can book your dates directly with the establishment. The box is valid for experiences such as a brunch, a gift certificate, or a spa ritual, depending on your choice. Enjoy your stay at HOTEL ROYAL-RIVIERA.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are 14 days from the date of receipt of your request, subject to the terms of use. The beneficiary can book their dates at the establishment and enjoy their gift box at HOTEL ROYAL-RIVIERA.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for HOTEL ROYAL-RIVIERA are neither exchangeable nor refundable. The beneficiary can book their dates at the establishment and enjoy their gift box according to the terms of use.
Are there any dates excluded for gift boxes?
Some dates may be excluded for reservations made with a gift box. Check the available dates when making your reservation at our establishment HOTEL ROYAL-RIVIERA.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of the HOTEL ROYAL-RIVIERA establishment. We advise you to book as soon as possible to fully enjoy your experience.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. HOTEL ROYAL-RIVIERA.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, you will need the number indicated on it. This number is required to validate your reservation at our establishment, HOTEL ROYAL-RIVIERA.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. Brunch is offered every Sunday at HOTEL ROYAL-RIVIERA.
Can I use my gift box on holidays?
The use of your gift box at HOTEL ROYAL-RIVIERA is possible on public holidays, subject to the availability of the establishment.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You will be able to choose your stay dates freely according to the availability at the time of booking at our HOTEL ROYAL-RIVIERA.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the HOTEL ROYAL-RIVIERA establishment.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible depending on the availability of the establishment. You can use this option to book your stay or experience at the HOTEL ROYAL-RIVIERA.
Can I make a reservation by email with my gift box?
Booking by email with a gift box is possible according to the conditions of the HOTEL ROYAL-RIVIERA establishment.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the HOTEL ROYAL-RIVIERA establishment.
Does my gift box cover the entire service?
Your gift box covers the chosen service at HOTEL ROYAL-RIVIERA, but any additional charges or options are your responsibility. The exact conditions are stated on your exchange voucher.
Is my gift box personalized?
Your gift box is nominative and personalized with the recipient's name. It is valid for an experience at our establishment, HOTEL ROYAL-RIVIERA.
Can my gift box be used all at once?
Your gift box for HOTEL ROYAL-RIVIERA can be used in a single visit. You can book your dates directly with the establishment and fully enjoy your experience, whether it's for brunch, a stay, or a spa ritual.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for experiences within our establishment HOTEL ROYAL-RIVIERA, located in Saint-Jean-Cap-Ferrat. You can thus enjoy our gastronomic, wellness or accommodation services according to your wishes.
Is my gift box valid in only one establishment?
Your gift box is valid for an experience at our establishment HOTEL ROYAL-RIVIERA, located in Saint-Jean-Cap-Ferrat. You can enjoy our gastronomic, wellness, or accommodation services depending on the chosen gift box.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room depends on the availability at the time of your reservation at our establishment, HOTEL ROYAL-RIVIERA.
Can someone else use my gift box?
The gift box you received is personal and can only be used by you. It allows you to book an experience at the Royal-Riviera according to your wishes, such as a brunch or a spa ritual, at our establishment HOTEL ROYAL-RIVIERA.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box according to the establishment's conditions. These terms are specified on your gift box, at our establishment HOTEL ROYAL-RIVIERA.
Is an ID required upon arrival when using a gift box?
Upon your arrival at HOTEL ROYAL-RIVIERA, you may be asked to present an ID depending on the establishment's conditions.
Do you accept pets?
The presence of pets depends on the establishment's conditions. We invite you to check directly with the hotel or restaurant HOTEL ROYAL-RIVIERA.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. The recipient can choose their stay dates and enjoy the experience as they wish, at our establishment HOTEL ROYAL-RIVIERA.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box, it is not necessary to create a customer account. You can place an order as a guest, directly at HOTEL ROYAL-RIVIERA.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in multiple occasions, depending on the establishment's availability. The HOTEL ROYAL-RIVIERA gift boxes are designed to offer a flexible and customizable experience.
What are the check-in and check-out times?
The check-in and check-out times are set according to the reservation conditions of your gift box. During your stay at HOTEL ROYAL-RIVIERA, you can enjoy the conviviality and relaxation by the sea.
What services are included in a gift certificate?
The 100 euro gift voucher allows you to discover HOTEL ROYAL-RIVIERA according to your desires, whether for a gastronomic experience, a wellness treatment, or a stay. The included services depend on the beneficiary's choice at the time of booking.
What is the difference between a gift box and a free amount voucher?
With a gift box, you benefit from a selection of predefined experiences such as a brunch or a spa ritual, while an open amount voucher allows you to freely choose a service according to the available amount. You can thus enjoy our gastronomic, wellness or stay offers according to your wishes, at our establishment HOTEL ROYAL-RIVIERA.
Are the terms of use clearly stated?
The terms of use for our gift boxes are available on our website. You can consult them before your purchase to fully enjoy your experience at HOTEL ROYAL-RIVIERA.
How do I use a gift box during booking?
To use your gift box, simply mention your unique code when booking with the establishment. Specific conditions may vary depending on the chosen box, we invite you to consult them before booking at HOTEL ROYAL-RIVIERA.
Can the gift box be transferred to a third party?
The HOTEL ROYAL-RIVIERA gift box can be given to a third party. Simply indicate this during the order so that the recipient can book their dates at the establishment.
Can the validity of a gift box be extended or renewed?
The extension of a gift box's validity depends on the establishment's conditions. At HOTEL ROYAL-RIVIERA, you can offer a 100 euro gift voucher for a free discovery of the establishment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the HOTEL ROYAL-RIVIERA establishment.
What is the validity period of a gift box?
The gift boxes from HOTEL ROYAL-RIVIERA are valid for 1 to 3 years depending on the type of box chosen. This duration allows the beneficiary to fully enjoy their experience, whether it's for a brunch, a stay, or a wellness treatment, at our HOTEL ROYAL-RIVIERA establishment.
Are children allowed?
HOTEL ROYAL-RIVIERA is an ideal place to combine pleasure and relaxation with your family. Located at the entrance of the Saint-Jean-Cap-Ferrat peninsula, it welcomes children for convivial moments around the heated pool or during the Sunday brunches, in an enchanting setting facing the Mediterranean. Enjoy this family getaway at HOTEL ROYAL-RIVIERA.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the voucher, the remaining balance is lost. In case of exceeding the value, an additional payment is required according to the conditions of the HOTEL ROYAL-RIVIERA establishment.
Is the spa access private?
Access to the spa depends on the establishment's conditions. The THALGO Spa rituals offered include care and deep relaxation, for a complete wellness experience at HOTEL ROYAL-RIVIERA.
What types of gift boxes do you offer?
We offer gift boxes for brunches, stays, gastronomic experiences, wellness treatments, and gift vouchers. You can give your loved ones a moment of relaxation and pleasure with our gift boxes, tailored to different desires. Enjoy these unique experiences at our establishment, HOTEL ROYAL-RIVIERA.